What to Do When a Volunteer Doesn't Reply to a Reminder
If the shift has changed, ask whether the new hours work. Proximatic helps you find someone else for an open shift and keep the roster up to date.
You asked whether a volunteer can start half an hour earlier, and the reply hasn’t arrived. Unless someone agrees to start earlier, the lead still needs help getting the desk ready.
Make the decision easy to answer:
Can you welcome guests from 8:30–11 on Saturday? We need the desk ready before doors open. Please let me know by Wednesday so I can arrange the opening crew.
If the answer is still missing at your decision time, contact the volunteer through the route you use with them and settle who will cover the revised job. Tell both the shift lead and the original volunteer what you’ve arranged, so two people aren’t left expecting the other to turn up.
Open the job on your Proximatic roster to check its hours and the people taking it. For an open place, Find cover checks which people on your team can take the job for the full shift. It checks their other assignments too, so you can ask someone who isn’t already working elsewhere. When they agree, save their assignment; the rest of the roster stays in place.
Use the individual confirmation guide for the commitment request and the coverage guide for the next step. Volunteer cover software should help you make that next step concrete.