Volunteer No-Show or Cancellation? Check What Happened
Check the person's shift and recorded arrival in Proximatic, then ask the lead what happened. See which job needs someone before arranging a replacement.
Someone told you they couldn't come. Someone else is missing when the shift begins. Both affect coverage, but they call for different follow-up.
In POINT, canceled and no-show statuses are distinct, and a no-show affects the volunteer's rating. Check with the shift lead before choosing it. A person who went straight to the job may need their attendance recorded, while a person who canceled needs their place released for cover.
In Proximatic, you can see the shift someone signed up for and whether they've checked in. Before opening, the roster tells you who is expected; as the crew arrives, check-in tells you whose arrival has been recorded. You can investigate a missing person with the job and hours in front of you.
For example, the welcome lead confirms that Alex is already at the desk. Record the arrival and keep Alex's commitment in place. Casey has actually canceled the later packing shift, so remove that assignment and use Find cover to look for someone who fits the opening.
Create your event and see who signed up and arrived.
Related: no-show backup plan, comparing POINT and Proximatic for event staffing, volunteer signup and attendance.