When a Volunteer Arrives for the Wrong Shift
Check the person's job and hours on your Proximatic roster. Find an open job they can take, then update the assignment so the lead knows who's coming.
A volunteer arrives at 9 for a noon packing shift. They're ready to help, but the morning crew may already be full and the packing lead is still counting on them later. Settle the commitment before changing the work.
For someone using POINT, its check-in guidance recommends checking the specific registration and event time, then getting organizer help if needed. That gives you a useful starting point: establish which shift the person actually booked.
Open the person's shift on the Proximatic roster, then look at the morning jobs that still need a volunteer. If welcome has an opening and the volunteer can still do packing at noon, they can take the extra morning work without disturbing the later crew.
If they meant to volunteer only in the morning, agree the change and release the noon place so it can be filled. The packing lead sees a real opening to address, and the welcome lead gets the person now joining their team. Record attendance for the work the volunteer is actually taking.
Create your event and see each volunteer's job and hours.
Related: individual shift messages, comparing POINT and Proximatic for event staffing, volunteer signup and attendance.