Give new volunteers responsibility without leaving them alone
Schedule a new volunteer with someone who knows the job in Proximatic. Both see their hours, and you can check that the experienced helper will be there.
A first-time volunteer shouldn't spend the whole event watching someone else work. Give them a real job and an experienced person to ask when they get stuck.
In Proximatic, give the shift greeting guests two places: one for the newcomer and one for the experienced helper. Schedule them for the same hours and explain the jobs in the shift instructions. Before the event, check the roster to make sure both places have someone.
At the desk, the newcomer can greet visitors and direct them to registration. The experienced volunteer can handle unfamiliar questions and help when asked. Because their time together was planned, the helper isn't being pulled away from another job whenever the newcomer needs support.
For larger crews, Proximatic's scheduling rules can require an experienced team member on a shift. Put the people you've approved to help newcomers on that team, so Proximatic knows who can fill that place.
The newcomer gets to practice, the helper has a defined contribution, and the lead can run the event without personally supervising every new arrival. You are building someone who can take more responsibility next time while covering today's work.
Plan a shift for new and experienced volunteers.
Related: Your Nonprofit Is Killing Its Own Future—and Calling It Continuity.